Generative AI – Impacts on Enterprise Chatbot Vendors & Customer Service Software

  • Private Equity
  • TMT
  • North America

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Former Senior Executive at Intercom


  • Cost optimisation expectations around generative AI
  • Generative AI-fuelled chatbots – commercialisation timeline and pricing expectations
  • Generative AI performance trends and development
  • Companies being impacted by generative AI and expected short-to-medium-term winners and losers


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