Former VP at Amazon Web Services (AWS)
- Amazon Connect’s (NASDAQ: AMZN) operating environment – TAM sizing for CCaaS and expected demand trends for next 12-18 months
- Main competitive differences by product and go-to-market vs Twilio Flex (NADSAQ: TWLO), Microsoft (NASDAQ: MSFT) and pureplays
- Evolving importance of CRM capabilities as seen via customer profiles and likelihood of competing more with Salesforce (NYSE: CRM) or Hubspot (NYSE: HUBS) over time
- 2022 outlook and beyond – assessing potential impact of Microsoft entering the CCaaS market and potential M&A dynamics
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