Former VP at ServiceNow Inc
- ServiceNow (NYSE: NOW) and its offerings, addressing its strategy focused on multiple areas and products, as well as expansion into new areas
- Competition in core ITSM (IT service management) segment with players such as BMC Software and Ivanti, as well as other key categories, highlighting some newer areas focusing on workflows for customers, employees and creators
- Corporate governance considerations, focusing on what CEO Bill McDermott brought to ServiceNow in late 2019
- 1-3-year outlook, noting growth opportunities and execution risks
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