Senior Executive at Style Psychology Ltd; and Director at Dig Dig Inc
- Consumer trends and behaviours amid the pandemic
- Leisure demand – pandemic impact on restaurants/dining, exhibitors and the live events industries
- Outlook for post-pandemic consumer behaviours
How are consumers approaching the leisure segment?
Which parts of the leisure market do you believe may be the first to rebound post-pandemic, and which do you believe will face a secular decline due to readjusted consumer habits?
You suggested restaurants would rebound post-pandemic – how does the recovery trajectory differ for casual dining, full-service dining and fast-casual QSRs? How lasting an impact will there be from consumer adoption of the convenience of drive-throughs over the pandemic?
Do you think the health and product transparency trend for restaurants is emphasised by the pandemic and consumers having more time to increase awareness of their consumption, or was it a pre-coronavirus trend continuing its momentum?
Do you think bars and nightclubs will participate in the same rebound story as restaurants, especially considering the time it might take for the millennial and Gen X demographics to access a vaccine? If that timeline is extended to the next two years, will it be too late by then for establishments to have any significant rebound at that point?
Do you think there is a consumer base that potentially adopted video gaming to pass the time through the pandemic given the low availability of other activities, and do you expect that pick-up to continue post pandemic and benefit the video game industry?
What is your outlook for the casino industry? Will customers return to casinos in the next few years, assuming there is still no vaccine for certain demographics? What will happen to the casino industry following the pandemic when there is mass vaccination?
How do you think consumer perceptions of the cruise industry are shaping up? A significant pocket of usual cruise customers are considered vulnerable in the pandemic, and other demographics were beginning to become more open to cruising pre-pandemic but that demand may have been offset by the stigma around cruises being Petri dishes for COVID-19. How might consumers approach booking for future cruises in this environment, and how might it develop post-pandemic?
Could you share any closing remarks, including the major consumer industries most at risk?
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