ABOUT THIRD BRIDGE
Third Bridge was founded on the belief that human insights drive intelligent investment decisions. To make the right investment decisions, our clients require access to the most relevant experts and their insights – we enable this through private consultations and exclusive content drawn from expert interviews.
Our clients consist of some of the largest private equity funds, hedge funds, mutual funds and management consulting firms, who are serviced by a team of over 900 employees located across eight global offices.
Third Bridge operates in a global, multi-billion-dollar market with double digit annual growth and has consistently received accolades for Great Places to Work and the top 100 fastest growing companies.
The Client Success team is primarily responsible for ensuring that every Third Bridge Forum client receives value far exceeding their investment in Forum. The team directly works with Third Bridge clients to build lasting value-led relationships that ultimately lead to successful renewals. To accomplish this, Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client. They are responsible for onboarding client users, proving the value of Third Bridge services, and stimulating client engagement with our products and services. In partnership with Account Managers, they also design and execute client engagement strategies in support of strategic account plans and evolving client needs.
Build, develop and manage relationships with client users and key stakeholders ensuring they are successful in the utilization of their Third Bridge subscription; resulting in client satisfaction, retention, and growth
Introduce Forum services and capabilities to new client users to ensure fast adoption and product stickiness from the outset of a client’s Third bridge relationship
Consistently communicate and demonstrate value to end users, key stakeholders and decision makers across and in accordance with the client lifecycle
Partner with Account Managers to align engagement efforts to renewal objectives
Identify approaches that address the client’s challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
Conduct regular retention and risk analysis of client book of business that provides insights into performance and key client engagement metrics
Originate opportunities to expand the user footprint within existing client teams, and for Account Managers to up-sell and cross-sell Third Bridge services
Identify root causes of client issues, working with internal and external stakeholders to develop mutually agreeable resolutions
Provide a central, immediate point of contact for Third Bridge Forum clients to submit requests/issues via phone, e-mail or web
Be the voice of the Client, and organize, analyze and share market feedback internally with the product and marketing organizations to assist in future roadmap features and product development
Advocate internally for your clients, particularly for feature improvements that meaningfully solve for repeat use cases.
SKILLS & QUALIFICATIONS
1+ years of relevant professional experience in client services, client support or relationship management (preferred, but we would also welcome applications from talented graduates)
Bachelor’s degree or equivalent experience required
Client-first mindset; superior client service ethic
Superior interpersonal and communications skills, both verbal and written
Problem solving and issue resolution skills
Proven track record of success fueled by a passion for delivering value to clients
Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skills
Ability to multitask and prioritize on an ongoing basis to manage both proactive and reactive work
Benefits and Rewards
Rewarding your hard work:
In return for the connections you make for us, we’ll connect you with a range of incredible rewards and benefits. These include the basics, which are:
- Base Salary: $60,000-$68,000
- Commissions: $30,000-$45,000 with uncapped commission earning potential
We also focus on your health and wellbeing:
- A variety of insurance plans
- Health coverage by Empire Blue Cross Blue Shield - Medical Insurance, Dental insurance and Vision plan
- A personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account)
- Modern Health to focus on your mental wellness with free coaching sessions, online therapy sessions and meditation resources
- Monthly social events
- In-office perks, including snacks, weekly lunches, coffee, tea and drinks
Your future and family is important to us, so we offer:
- 401K matching upto 5% of your base salary
- People Development Allowance to help you in your role or in your wider career aspirations
- Life insurance
- A long term disability policy
- An Employee Assistance Program
- Dependent Care FSA
- Pet Insurance
As well as looking at your work-life balance:
- 2 annual volunteer days - so you can help a charity or good cause of your choice
- 2 personal days - for when life throws you a curveball
- Summer Fridays - so you have more time to enjoy the weather
- Work from Anywhere - visit family or extend your holiday by working abroad in approved countries for up to one month each year
And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme. Watch your points grow and spend them on:
- Savings on hotel stays worldwide
- Gift cards for major retailers including Amazon and H&M
- Donations to charities
- And more!
All your information will be kept confidential according to EEO guidelines.