Open Roles

Regional Head of Account Management

Company Description

Third Bridge was founded on the belief that human insights drive intelligent investment decisions.

To make the right investment decisions, our clients require access to the most relevant experts and their insights – we enable this through private consultations and exclusive content drawn from expert interviews.

Our clients consist of some of the largest private equity funds, hedge funds, mutual funds and management consulting firms, who are serviced by a team of over 900 employees located across eight global offices.

Third Bridge operates in a global, multi-billion-dollar market with double digit annual growth and has consistently received accolades for Great Places to Work and the top 100 fastest growing companies. 

Job Description

Position Overview

This role is not for someone without ambition and considerable drive! You will already be well-versed and adept in the challenge of selling subscription services in a highly competitive market to extremely demanding clients across all product lines throughout the Region. You will gain enjoyment from, and have a deep understanding of, client relationship management as well as finding innovative ways to embed ourselves within our client’s organisation. As a superlative coach and leader the successful candidate will take responsibility for overseeing the North American Account Management function.

Responsibilities

  • Grow the existing book of business through successful commercial outcomes including driving price increases, cross-sales and product upsells, while also mitigating account attrition by proactively identifying at-risk accounts and developing turnaround strategies

  • Manage and develop a diverse team through ongoing coaching, development and training of current employees and new hires

  • Work closely with the account management team and internal stakeholders to develop annual and quarterly business plans that identify risks, opportunities and key strategies to achieve commercial budgets 

  • Manage the team to a proactive, structured and client-centered approach and cadence that minimizes portfolio risk and optimizes team resources around critical growth opportunities

  • Assist team members in the management of the commercial transactions, such as negotiation of commercial terms with clients; identifying and building relationships with influencers, sponsor users, decision makers and budget approvers; surfacing risks and objections early, etc.

  • Partner with other key business stakeholders across Research, Product, and Commercial teams to provide client, market & product related feedback across all client segments covered asset classes

  • Lead change management efforts, proactively identify bottlenecks and propose solutions

  • Working closely with other international offices to maximise growth for the firm and reach internal profitability targets

  • Travel to meet and engage with current clients, as required 

Skills

  • Experience managing a team of account managers who are responsible for driving book of business growth through successful renewal negotiations, cross-sales and account upsells in a subscription-based business model

  • Strong ability to lead a team of Account Managers and Account Management Associates with various levels of tenure and experience

  • Proven track record in training, developing and coaching employees in all facets of the Account Management life cycle including but not limited to: renewal management, commercial negotiations, territory business planning, and account strategy planning & playbooks

  • Possesses strong knowledge of the buy side including but not limited to private equity firms, public equity hedge funds & mutual funds, and credit funds

  • Proven expertise in creating and implementing successful account planning strategies meant to drive user/usage and wallet share growth

  • Experience with leading through both organic and inorganic business growth

  • Excellent communication and interpersonal skills

  • A self-starter, with a diligent and proactive approach to their work with demonstrable evidence as a business partner to a variety of stakeholders across business units

  • Comfortable in fast-paced and ambiguous environments

Qualifications

  • Hold an undergraduate degree
  • Professional experience working within the financial services industry

  • 5+ years experience managing successful Account Management teams in a content related subscription business

  • Experience working across a number of diverse organizations including privately owned, private equity owned and publicly traded organizations

Additional Information

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.