- The specialists said that during a recession or period of economic contraction, tools used to operate a customer’s business are considered more “mission critical”. These include core ERP, customer relationship management and human capital management tools from companies such as Workday, Salesforce and SAP.
- When looking to tighten budgets on software spending, the specialists told us decision-makers will first consider anything based on user licences – such as productivity suites – to find usage reductions before considering subscription licences.
“I would definitely say that if a [spend] reduction happened, I don’t see the tools are the first to get cut. I think the employees get the first cut, projects get another cut.”
- Both specialists are “full speed ahead” but also “cautious” in setting 2023 budgets. They’ve not yet seen enough of an impact to discuss cutting 2023 budgets.
- We were told that projects with a “direct ROI,” such as data analytics and business planning applications, are likely to continue even in a harsh recession.
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