Company Description
Company Overview
Third Bridge was founded on the belief that human insights drive intelligent investment decisions.
To make the right investment decisions, our clients require access to the most relevant experts and their insights – we enable this through private consultations and exclusive content drawn from expert interviews.
Our clients consist of some of the largest private equity funds, hedge funds, mutual funds and management consulting firms, who are serviced by a team of over 900 employees located across eight global offices.
Third Bridge operates in a global, multi-billion-dollar market with double digit annual growth and has consistently received accolades for Great Places to Work and the top 100 fastest growing companies.
Job Description
Technology, Data & Product Function Overview
The Technology, Data & Product function is led by our Chief Information Officer. We are investing heavily in product, data and technology capabilities, enabling us to deliver innovative products and solutions, and deep insight market intelligence to our clients.
Through harnessing the latest business technology services, we allow the business to work faster, more intelligently and we are uncovering more and more business opportunities as a result.
Responsibilities
As our Support Engineer you will be responsible for the 1st line technical support to all supported applications
Analyzing & troubleshooting user issues
Responding to & resolving issues, or escalating as necessary
Ensure key users are appropriately updated on changes or issues
Provide excellent customer service
Install, upgrade & support device OS & any other authorised applications
Create, manage & maintain device build images
Produce documentation and “how to” guides
Adhere to all IT security policies & assistance in enforcing & monitoring of IT security policies
Ensure PC asset management processes are followed
Qualifications
What we look for
Excellent communication skills in English
Strong work ethic
Analytical
Attention to detail
1st line support experience is desirable
Good experience with Microsoft technologies
Dedicated to continuous improvement
Desktop imaging & standard build creation
IOS / Android setup, configuration and support
Knowledge of IP / cloud telephone systems
Exposure to Cloud solutions (G Suite, Apple, Microsoft)
Server Exposure, AD, VMware, File/Print servers
An ITIL qualification would be beneficial
Familiarity with ITIL foundations and concepts
Additional Information
What can you expect
- Health coverage and Private Medical Insurance
- Life insurance and access to Modern Health wellbeing support
- 401k Retirement plan (we match up to 5%)
- 15 days vacation, 11 days holiday plus 2 extra paid days for volunteering plus 2 extra personal days
- Up to 12 weeks Parental leave
- Opportunity to actively participate in our 4 employee led committees who cover our commitment to Diversity, ESG, Charity and Corporate Social Responsibility
The successful candidate must, by the start of the employment, have permission to work in the country they are applying.
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.
