Open Roles

Quality Assurance Associate

Company Description

Company Overview

Third Bridge was founded on the belief that human insights drive intelligent investment decisions.

To make the right investment decisions, our clients require access to the most relevant experts and their insights – we enable this through private consultations and exclusive content drawn from expert interviews.

Our clients consist of some of the largest private equity funds, hedge funds, mutual funds and management consulting firms, who are serviced by a team of over 900 employees located across eight global offices.

Third Bridge operates in a global, multi-billion-dollar market with double digit annual growth and has consistently received accolades for Great Places to Work and the top 100 fastest growing companies. 

Job Description

Position Overview

This role is responsible for the implementation and execution of the defined quality framework through monitoring and auditing output. 

Position responsibilities

In this role you will:

  • Conduct quality audits - monitoring  email, phone and usage of our internal and third party tools 

  • Compile and track quality of execution and adherence to our execution best practices 

  • Provide feedback to CTMs and Team VP's and GPO's

  • Prepares and analyses quality reports for management review 

  • Assist in developing and implementing the quality framework and procedures

  • Identify key quality challenges and make  recommendations for enhancements to training

  • Participates in specialist and client user listening programs to identify customer needs and expectations

  • Act as a quality advocate, embedding a quality first culture

Qualifications

Candidate Profile

A successful candidate will have: 

  • In depth knowledge of best practice within our execution

  • Superior attention to detail and exceptional organization skills

  • Thrive in a fast-paced, fluid environment with changing priorities

  • Excellent verbal and written communication skills

Qualifications

  • Bachelor's Degree preferred

  • Minimum 2 years of operational experience 

Additional Information

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.