Third Bridge was founded on the belief that human insights drive intelligent investment decisions.
To make the right investment decisions, our clients require access to the most relevant experts and their insights – we enable this through private consultations and exclusive content drawn from expert interviews.
Our clients consist of some of the largest private equity funds, hedge funds, mutual funds and management consulting firms, who are serviced by a team of over 900 employees located across eight global offices.
Third Bridge operates in a global, multi-billion-dollar market with double-digit annual growth and has consistently received accolades for Great Places to Work and the top 100 fastest growing companies.
The Account Management team manages defined books of existing client business across Third Bridge’s Connections and Forum product offerings, and is responsible for retention and growth within these accounts, creating revenue opportunities and cross-selling additional products. The team is expected to diligently manage a pipeline of renewal and cross-sell opportunities, while always seeking to drive timely deal execution and excellent commercial outcomes.
Set the overall vision and strategies to support growth and gain market share in Third Bridge’s largest Private Equity accounts
Effectively manage a large territory of accounts with varying levels of tenure with Third Bridge
Own commercial responsibility for all renewals, cross-sales and up-sales within an assigned territory
Maintain a strong understanding of changes in the client’s industry, especially how customer needs are adapting, in order to develop relevant case studies on client businesses
Manage pipeline and forecasting of territory
Engage in quarterly territory and account planning
Be a core participant in strategic discussions and thinking for the overall Account Management function
Lead a team of Associates to support delivery and pull together client and market information, amongst other activities
Develop a deep understanding of client preferences and needs and, in particular, how to match this with relevant Third Bridge products
Oversee the end-to-end client relationship and management of active and inactive users, including but not limited to scheduling meetings, sourcing projects, conducting optimization presentations, driving increased awareness and usage of our products, client inbound support and developing client training material
Identify inactive teams and business units across product lines to build relationships with influencers, sponsor users, decision makers and budget approvers in order to activate new or inactive users
Proactively leverage our content offerings to engage new, active and inactive client users
Manage client lifecycle to ensure value delivery including effective onboarding, usage monitoring and value reviews
Collect, document and report on client feedback and usage patterns
Communicate relevant information to improve systems and processes and to handle client enquiries
Maintain client user data on our systems (account structure, user preferences, compliance requirements, deal structures and details)
Liaise with cross-functional partners across the organization to advocate for and address client needs
What we look for
Demonstrable experience of B2B key account management and successful achievement of revenue goals
Commercially adept with a customer-centric attitude, and excellent communication and interpersonal skills
Ability to consult with executives and client users to develop and implement an effective account strategy that maximizes the value delivered by Third Bridge’s products and services
Proven experience building excellent client relationships, offering value-added, insightful and strategic insight into their business and engaging with C-level executives
Experience or understanding of hedge funds and credit firms
Proven leadership experience of Account Executives/Managers
2-4 years of professional B2B account management experience
Experience in the independent management of a full client lifecycle, personally-led negotiation of renewals/sales and knowledge of cross-sale processes
German language skills desirable
What can you expect
Private Medical Insurance
25 days annual leave plus UK bank holidays (increasing with tenure)
2 days’ off per year for community/corporate responsibility activity
The successful candidate must, by the start of the employment, have permission to work in the country they are applying.
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.